Project Title: User-Stakeholder Analysis and Social Impact Measurement for “Ripple Effect” Climate Actions

Climate Steps

Details
Project Title User-Stakeholder Analysis and Social Impact Measurement for “Ripple Effect” Climate Actions
Project Topics Corporate Social Responsibility Employee and Labor Management Legal, Regulatory, Compliance Organizational Culture Policy Research, Policy Advocacy for Evidence based Policy Making Public Administration Reporting, Financial Planning & Analysis Strategic Planning
Skills & Expertise Attribution and Contribution Analysis Basic Data Visualization Case Study Research Confidence Levels and Uncertainty Communication Content and Message Testing Critical Review and Validation of AI-Assisted Outputs Dashboard and One-Pager Reporting Design Data Cleaning and Data Organization Descriptive Statistics Design Thinking Ethical Reporting and Impact Narratives Excel or Google Sheets for Analysis and Templates Generative AI for Research Summarization and Drafting Support Google Docs for Collaborative Drafting Google Forms or Qualtrics for Surveys Google Slides or Canva for Reporting Templates Human-Centered Design Journey Mapping KPI and Metric Selection Literature Review and Source Evaluation Logic Model Design Mixed-Methods Evaluation NGO and Think Tank Impact Frameworks Peer-Reviewed Social Science and Climate Behavior Research Proxy Metrics Design Public Data and Research Databases Qualitative Research Methods Quantitative Research Methods Ripple Effect Modeling Segmentation and Persona Development Social Impact Measurement Stakeholder Interviewing Survey Design and Analysis Theory of Change Development User-Stakeholder Analysis Website and Social Media Analytics Interpretation
Project Synopsis: Challenge/Opportunity
Climate Steps is dedicated to addressing the pressing issues of climate change through innovative solutions individuals can take not only across their personal lives but, critically, across multiple political realms and industries, including agriculture, energy, and education. Despite its commendable efforts and existing programs, the organization faces a significant challenge: understanding the impacts of its work on instigating diverse stakeholders to take climate action, and then using these insights to drive effective organizational improvements. 

Students will develop an approach to measuring and communicating the impact of social and civic climate actions (e.g., advocacy, community influence, museum/school exhibits) where direct carbon accounting is difficult. Building on Climate Steps’ current tiered “people influenced” approach, students will research credible frameworks for estimating ripple effects, attribution, and proxy metrics. Deliverables will include a recommended impact measurement model with a small set of practical metrics, a sample reporting template (one-pager/dashboard-style), and guidance on how to explain uncertainty and confidence levels ethically.

Details:
There are two sections to this project:
1) First, the lack of a formal user-stakeholder analysis hampers Climate Steps' ability to create targeted interventions and to foster collaborative efforts among users/members, which is critical in a crisis that demands rapid responses.  The emphasis on stakeholder analysis for this section is narrowed to the description of individuals using Climate Steps' website, social media users, word-of-mouth recipients of advice, and not on the management of Climate Steps partners or funders, such as on potential future partnerships.  However, this section can include the users of Climate Steps information shared with partners' users, such as EarthHero.org.  This section on user-stakeholder analysis should also include the impact of Climate Steps on their users' thought processes about the organization, and on what the organization does for them, or doesn't do for them.

2) Next is calculating past, current, and potential climate change impacts via climate action taken by user-stakeholders due to Climate Steps.  There are two types: 
  • The first is direct impact on carbon equivalent emissions (say if one bikes to work instead of driving; flying international) that can be directly calculated from a base average. Even potential mortality can be calculated.  However, Climate Steps is less worried about this measurement as they can calculate it directly through Earth Hero. Only provide information on this if it comes naturally through stakeholder interviews.
  • The second is the true goal of this project.  How should Climate Steps calculate social impacts (e.g., how do their users then influence others to take actions) Especially, from the social sciences, what are any suggested formulas, or other ways to calculate a) immediate social impacts (e.g., one person helping insulate others houses), b) ripple effects from there, and c) delayed social impacts, etc?  For example, there is the ripple effect of Bollinger and Gillingham, where one solar installation in a zip code in California yields 32 more solar installations within 2 years. But how does one estimate, and then report, the impact of a yard sign?  Of joining a protest (protests are very different in their impacts, depending on size, planned audience, etc.).  Of throwing a climate movie-watching party?  Climate Steps and Earth Hero have come up with their own interim way to measure, based on inputs by their users. But are there standard recommended measurements? What are recommendations for policy and reporting impacts, especially for reporting impacts online via the website, that might include negative language that could be misinterpreted, like "lives lost by taking an international flight."
Project Synopsis: Activities/Actions Required
Key activities for this project will include conducting stakeholder interviews, analyzing existing data related to climate impacts, and utilizing research methodologies such as case studies and surveys.
  1. Students will determine the best tools to implement both the Stakeholder and the Social Impact Analysis for a website with two connected social-media sites/forums.  Besides user insights (# of visitors, etc), volunteered comments, and interviews and small surveys are there others?   
  2. Students will research literature, including in the social sciences and business, on how best to determine ripple effect and delayed action effects. 
  3. Students will engage in qualitative and quantitative analysis to assess user-stakeholder perceptions and impacts.
  4. They will synthesize their findings into a structured report that includes practical recommendations for Climate Steps.
  5. Moreover, students will employ design thinking methodologies to develop human-centered solutions and ensure their proposals are relevant and actionable.
  6. Throughout this process, students will collaborate in teams, fostering a rich learning environment that emphasizes collaboration and critical thinking.
Project Synopsis: Expected Results
The expected outcomes of this project include:

1) A comprehensive user-stakeholder impact report that identifies key issues related to climate change engagement and provides actionable policy recommendations for engagement. It will include summaries of the stakeholders interviews (protecting stakeholder privacy) as an appendix.
2) A recommended impact measurement model with a small set of practical metrics, 
3) A sample reporting template (one-pager/dashboard-style), and
4) Guidance on how to explain uncertainty and confidence levels ethically.

Students will enhance their research and analytical skills, develop a deeper understanding of climate justice, and learn how to effectively communicate complex findings to diverse stakeholders. The target results will adhere to SMART goals: Specific (focused on stakeholder impacts), Measurable (clear metrics for analysis), Achievable (realistic recommendations), Relevant (aligned with Climate Steps' mission), and Time-bound (delivered within the 3. month timeline). The business value will include improved stakeholder engagement strategies and data-driven insights to inform Climate Steps’ future initiatives.

Project Timeline

Touchpoints & Assignments Date Type

Optional: Project Kick Off Meeting w/Climate Steps

Mar 09 2026, 18:00 PM US/Eastern (UTC-04:00) Event

Outline

Mar 29 2026, 23:59 PM US/Eastern (UTC-04:00) Project Milestone

Milestone #4 Presentation Materials

May 15 2026, 23:59 PM US/Eastern (UTC-04:00) Project Milestone

Program Managers

Name Organization
Amanda LeDesma Watertown Extension