I am an experienced Support Specialist with over four years of experience maintaining IT networks, servers, and security systems. Proficient in Excel and other Microsoft Office tools, with quick learning ability and strong problem-solving skills.
Guided more than 1000 callers through troubleshooting processes, leading to a 25% reduction in customer complaints and issues. Reviewed and updated over 2000 customer accounts, ensuring accuracy and completeness in billing, shipping, warranties, and other account items.